|We usually ship most orders within 48 to 72 hours. Once your order has been processed for shipment, you will receive shipment notification from us via email. You should receive your order within five to seven business days; however, it can take a little longer during peak holiday or rush seasons.|
|Mona B charges a flat rate of $5.00 for standard shipping and handling for orders under $50.00. Orders over $50.00 qualify for free standard shipping. |
We ship USPS or UPS Surepost service to all locations. You must provide a physical address for delivery.
|Orders placed on national holidays will be processed on the next business day. Thanksgiving and Black Friday orders will be processed the following Monday.|
|DAMAGE IN TRANSIT|
|We pack every item as carefully as possible, but sometimes items may arrive damaged in transit. If you receive damaged items, please retain all packaging material and notify us immediately at: firstname.lastname@example.org|
At Mona B we want you to be 100% satisfied with your purchase. Our goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. Please contact customer service at email@example.com for return authorization.
- Claims must be made within 10 days of receipt of product.
- Credit will not be issued until return merchandise is received and inspected.
- Return merchandise must be received within two weeks of receiving return authorization.
- Worn merchandise may not be returned.
- Credit will be issued within 1 to 3 business days of receipt of the merchandise.
Please return your items to the address below:
Products must be returned in their original condition and packaging within 10 days of receipt. Please repack your returns carefully. Refunds on returns will not be given on items that are damaged due to poor packaging.
|Each bag unfolds a story about the journey that the material has made, as they are made mostly of up-cycled truck tarps & military tents showing unique marks of wear and tear and color variation. The texture and material variations that are part of our up-cycled process make each bag truly unique. However, please let us know if you receive a bag or tote that seems to exceed these expectations.|
|QUESTIONS OR INQUIRIES|
|E-mail: firstname.lastname@example.org |
Hours of Operation: 9:00 AM – 5:00 PM EST Monday through Friday